Refund policy
CAN I EXCHANGE MY ITEMS?
All products can be exchanged within 7 days of purchase only if:
- The item is faulty, damaged, or defective at the time of delivery.
- The item does not match the original specifications or is different from what was ordered.
- You must notify us within 3 days of delivery if you wish to raise an exchange request.
- A replacement will be provided in case a defective, faulty, or damaged item is received. Photographic or video evidence may be required before the exchange is processed.
There are certain situations where exchanges cannot be supported, including but not limited to:
- Exchange requests made after the specified time period.
- Products damaged due to use or mishandling.
- Products that have been tampered with.
- Items missing original tags, labels, packaging, accessories, or freebies.
- Sale items can only be exchanged for the same item purchased. If the original item is out of stock, the exchange may not be processed.
Please note: We do not offer refunds or money-back guarantees on purchased items.
HOW CAN I EXCHANGE MY ITEMS?
To request an exchange, please contact us via WhatsApp and share your order details along with clear pictures/videos of the item, if required.
After your exchange request is approved, send the package to our warehouse through any convenient courier service. Once we receive and verify the item, your exchange will be processed.
A delivery fee of Rs. 250 will be charged via Cash on Delivery (COD) for the exchange shipment.
WhatsApp: 03323470115